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Сustomer Success Manager CS manager

frontends.work ✎
Adapty Компания
до 174554
05:43 27.06.2024

Adapty makes it easier for mobile apps to implement in-app purchases and manage paywalls. We serve 7K apps, process $1B+ in-app subscriptions a year, and have been consistently growing for the last 16 months.

Our team consists of more than 60 committed and product-driven people who like challenging tasks. Top investors including 500 Startups, and Surface Ventures back us.

Our customer base expanded rapidly over the last 6 months, which leads us to grow our customer success capacity. We continue to make sure our customers are happy with our product and motivate them to use its full potential.

That s why we re looking for a strong Customer Success Manager who can help us build long-lasting relationships with our customers.

In this role, you will...

  • Be the client s advocate. You are going to make sure clients do not have issues with our product, or, if they appear, you will promptly respond.

  • Help the business development and customer support team. Help customers upgrade to better plans, match their expectations, and make them happy.

  • Make sure our customers stay with us. It may be solving payment issues, working on negative feedback, etc.

  • Report bugs and feature requests to the product team. You re a frontliner who directly communicates with our active users and the first to learn if something isn t working as expected. Collect the feedback and help us build a better product.

  • Build relationships and trust. Stay friends with our customers and make them love Adapty.

You will be a great fit if...

  • You re a pleasant and patient communicator. You re tolerant of different people and love communication. You speak and write English fluently.

  • You have a proven background. We expect you to teach us, not vice versa. You have proven experience from an international SaaS company, know common support and CRM systems (we use Front and Jira), and are a pro in using them.

  • You re ready to own your results. You want it all and you want to be the leader.

It d be great if...

  • You have experience developing and analyzing client portfolios.

  • You have been working in a SaaS company before. It will be ideal if you know the mobile market and have been working at companies such as RevenueCat, AppsFlyer, or Adjust.

What you may expect from working with us

  • Motivated team with an awesome product , ready to accelerate our growth multiple times over. We are already on a great growth path, but your input can take us to the next level.

  • Direct communication. We keep things simple and transparent, ensuring you focus on what matters most - getting things done.

  • Fast-track Impact. Get quick and clear feedback on your work from the market. Join us as we break into different markets and expand into other exciting opportunities.

  • Flexible Remote Work. Work from anywhere with a schedule that fits your life.

  • Travel for Conferences . Get the chance to attend events all over the world, meet new people and spread the word about Adapty.

  • Benefits . We provide English lessons & sport reimbursement.

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