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VIP Manager

frontends.work ✎
Marfatech Компания
от 130000 до 170000
10:57 27.06.2024

We are looking for VIP managers to join our team.

We are prospective iGaming company that has been operating since 2020. We have around 400 talented and energetic people working from our offices (Bulgaria, Russia, Belarus, etc) and remotely around the world. We believe in every member of our team and provide them with the best environment to be able to realize their potential in our company.

What we expect of you?

  • Main point of contact for VIP clients in English and other languages;

  • Retention and reactivation of VIP clients accounts in different projects;

  • Monitor clients performance and ensure that bonuses are offered in line with business & regulatory requirements;

  • Implement targeted campaigns aimed at increasing the lifetime value of loyalty clients;
  • Plan and implement customer journeys across our specific products for all loyalty clients across multiple brands and countries;
  • Support VIP clients across multiple brands via chat, phone and email and provide professional, friendly support at all times by ensuring that our clients are our number one priority.

What we re after:

  • Working knowledge of English C1+;

  • Knowledge of German, French or Spanish at C1+ level will be a plus;

  • Aspiration to help and problem-solving attitude;

  • Engagement in work process and proactivity;

  • Prior experience as a VIP manager.

What do you get?

  • Work in a friendly, young and very dynamic team;
  • Private healthcare, psychological assistance, sports compensation, english lessons (after probation period);
  • Opportunity for self-developmen and career growth;
  • Office, hybrid or remote working format.

Think you have everything you need? Leave your contact in telegram for quick feedback if you are interested in a career.

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